Terms & Conditions – SurgicalSathi

Welcome to SurgicalSathi. By accessing, browsing, or purchasing from our website www.surgicalsathi.com, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of our services and products, and by continuing, you accept all conditions stated below.

Please read these terms carefully before using the website.

1. General Overview

  • These Terms & Conditions apply to all users of the website, including visitors, registered users, and customers.

  • By using this website, you agree to be legally bound by these terms, our Privacy Policy, Shipping Policy, Refund Policy, and any other policies referenced herein.

2. Eligibility

  • You must be at least 18 years old or using the website under the supervision of a legal guardian.

  • By using this site, you confirm that you are legally capable of entering into a binding contract under applicable laws.

3. Product Information & Pricing

  • All product descriptions, images, and prices are displayed with the aim of being accurate and up to date.

  • Prices are subject to change without prior notice.

  • We reserve the right to modify or discontinue products (or services) at any time without liability.

  • In case of any pricing error, SurgicalSathi reserves the right to cancel the order and issue a full refund.

4. Orders & Payments

  • All orders are subject to acceptance and availability.

  • Orders can be placed online and must be paid through approved payment methods (credit/debit cards, UPI, net banking, wallets, etc.).

  • In case of payment failure, the order will not be processed.

  • Once an order is confirmed, it cannot be altered. However, you may request a cancellation within the allowed window (up to 7 days before shipping).

5. Shipping & Delivery

  • We aim to ship and deliver orders within 0–7 business days.

  • Delays may occur due to unforeseen circumstances beyond our control.

  • We are not liable for late deliveries caused by courier partners, incorrect addresses, or force majeure events.

For more details, please refer to our Shipping & Delivery Policy.

6. Cancellation, Return & Refund

  • Customers may cancel their orders within 7 days before the product is shipped.

  • Refunds are available for damaged, defective, or incorrect items only, and must be requested within 7 days of delivery.

  • Returned products must be in unused and original packaging.

For more information, refer to our Refund & Cancellation Policy.

7. Use of Website

You agree not to misuse the website, including but not limited to:

  • Engaging in fraudulent transactions

  • Uploading or spreading malware, viruses, or spam

  • Impersonating others or providing false information

  • Breaching intellectual property rights or copying content without permission

  • Attempting to gain unauthorized access to the website’s systems

Violation of these rules may result in legal action and/or termination of access to the platform.

8. Intellectual Property

All content on the website including logos, text, images, product descriptions, designs, and graphics are the property of SurgicalSathi and are protected under copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.

9. Third-Party Links

Our site may include links to third-party websites. We are not responsible for the content or policies of external sites and recommend reviewing their terms before engaging.

10. Limitation of Liability

SurgicalSathi is not liable for any direct, indirect, incidental, or consequential damages arising from:

  • Use or misuse of products purchased through our site

  • Inability to access or use the website

  • Any inaccuracies or errors in product listings

Users agree to use products purchased responsibly and in accordance with professional or medical guidance.

11. Indemnification

You agree to indemnify and hold SurgicalSathi, its directors, employees, affiliates, and service providers harmless from any claims, damages, liabilities, or legal fees arising from your breach of these Terms or misuse of our services.

12. Modifications to Terms

SurgicalSathi reserves the right to update or change these Terms & Conditions at any time. Changes will be effective once posted on the website. Continued use of the site constitutes your acceptance of the revised terms.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in [Insert City, e.g., Delhi/Mumbai], India.

14. Contact Us

For any questions or concerns regarding these Terms, feel free to contact us:

Email: support@surgicalsathi.com
Phone: [Insert contact number]
Address: [Insert business address]

SurgicalSathi – Trusted Medical Supplies. Transparent Policies. Total Peace of Mind.

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